FAQ – Frequently Asked Questions
I need to change or cancel my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
How can I track my order's shipping status?
Once your order is on its way to you, you will receive tracking information which you can use to track your package
How long will it take for an order to be shipped out?
All non-custom orders ready in stock with be shipping within 48 hours via USPS, DHL or FedEx. All custom-made orders take 4-6 weeks to hand make and then get shipped out.
Do you take custom orders?
Yes, we will gladly take any custom orders. Please feel free to reach out to us at ZeenaFineJewelry@gmail.com and we will do our best to turn your imagination into reality.
What type of Warranty do we get with our purchase?
We offer a 30-Day warranty on our high-quality items. Our warranty covers color fading and tarnishing. Items that are damaged or misused does not cover under warranty.
What materials are used for jewelry?
Most of our jewelry is made of high-quality Stainless Steel. Gold & Rose Gold options are 18K gold dipped PVD.
Still have questions?
We're happy to help! Please email us at ZeenaFineJewelry@gmail.com and we will get back to you within 48 hours.
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
How can I track my order's shipping status?
Once your order is on its way to you, you will receive tracking information which you can use to track your package
How long will it take for an order to be shipped out?
All non-custom orders ready in stock with be shipping within 48 hours via USPS, DHL or FedEx. All custom-made orders take 4-6 weeks to hand make and then get shipped out.
Do you take custom orders?
Yes, we will gladly take any custom orders. Please feel free to reach out to us at ZeenaFineJewelry@gmail.com and we will do our best to turn your imagination into reality.
What type of Warranty do we get with our purchase?
We offer a 30-Day warranty on our high-quality items. Our warranty covers color fading and tarnishing. Items that are damaged or misused does not cover under warranty.
What materials are used for jewelry?
Most of our jewelry is made of high-quality Stainless Steel. Gold & Rose Gold options are 18K gold dipped PVD.
Still have questions?
We're happy to help! Please email us at ZeenaFineJewelry@gmail.com and we will get back to you within 48 hours.