Shipping Policy

SECURE, FAST FULFILLMENT
All items ship from our facility within 3-4 business days. All of our products are tightly wrapped and sealed to ensure you receive your order in excellent condition. 
Tracking number confirmations are communicated. The customer will be responsible to track and monitor the delivery. Once shipped, Zeena does not cover items lost/stolen.
OUT OF STOCK
In the event that a product is out of stock, we will contact you via email/phone and may require 20-30 days additional time for manufacturing before shipping (also applies to MTO make-to-order products). 
Products shipped outside the U.S. may require a customs fee to be paid by the customer. This is dependent on regional duties and taxes and is variable.

ADDITIONAL DISCLOSURES:

⦁ Tracking number confirmations will be communicated. The customer will be responsible to track and monitor the delivery. Once shipped, Zeena does not cover items lost/stolen.
⦁ All items ship from our facility within 3-4 business days. All of our products are tightly wrapped and sealed to ensure you receive your order in excellent condition.
⦁ Zeena jewelry is covered under our Warranty against any rust or tarnish, including manufacturing defects and color fading. If you run into any issues pertaining to color fading or rusting, please reach out to us and we will replace your item (if available) for free using our Zeena warranty procedures (T&Cs apply). Jewelry must be treated with care. Broken jewelry or scratches over time invalidates the warranty.
⦁ If approved, return the item to the shipping address in our store details. Please note, the customer will be responsible for the return shipping fee.
⦁ Our Jewelry is made from 18-karat gold plating PVD, pure stainless-steel fills.
⦁ Products shipped outside the U.S. may require a customs fee to be paid by the customer. This is dependent on regional duties and taxes and is variable. Please note Zeena does not cover international customs.
⦁ Important to note that Zeena has a right to amend any policies above/on this website and it is your responsibility to check and update yourself with the most recent/updated policies. You can contact us at ZeenaFineJewelry@gmail.com for more information.